Mine's Lab

Business lecture program

A non face to face communication service process design based on customer experience

Advancing strategy consulting on chatbot services

We propose an advanced plan through diagnosis about the quality of the existing chatbot service

Chatbot service monitoring consulting

To ensure that the chatbot service of the customer center is effectively performing its functions at the existing technology level, consulting is conducted to identify its current level and to know the difference from its competitors through comparing monitoring with the same industry.

A non-face to face service telecommuting consulting

The support organization’s culture and the role of remote worker managers in operating telecommuting are considered as an important character of an organization. We propose solutions that managers should communicate effectively by emotionally supporting employees to make them feel a sense of belonging in the organization, support them to use better technologies, and provide timely feedback

Data-driven multiple distribution network revenue maximization Solution

We provide revenue-maximized solutions and data-driven distribution network efficiency diagnosis based on patent-applied methodology.