PRODUCT & SERVICE
We offers the best solution with a systematic and differentiated methodology
Business lecture program
| Module | Contents | Duration | |
|---|---|---|---|
| Course A | Digital Transformation process | ||
| Module 101 | Digital innovation and competitive advantage | 5-10H | |
| Module 102 |
Digital Transformation in a public institution Worst Practices vs Best Practices of Digital transformation Introduction strategy for the public institution through leadership capability, Digital maturity diagnosis |
5-10H | |
| Module 103 |
Digital Transformation from customer interaction Latest technology trend, key success factor of customer interaction, digital Transformation at the customer center, securing digital capabilities. |
5-10H | |
| Course B | Conversational Design process | ||
| Module 201 |
understanding the use of data and chatbot services types of non-face-to-face contact data, user journey analysis, use of chatbot service based on national standards |
5-10H | |
| Module 202 |
Strategies to utilize chatbots on OmniChannel Changes in customer utilization at various agreements, efficient use of contact resources, strategies for introducing phased chatbots. |
5-10H | |
| Module 203 |
the use of chatbot and Career Resilience, the advent of Knowledge Curator(a term coined by Mineslab) Contact organization reengineering to increase service operation efficiency, changes in human resources, and mindsets |
5-10H | |
| Course C | Data Driven Decision process | ||
| Module 301 |
Understanding service organization administration based on figures Measuring, analyzing, and utilizing data, selecting an appropriate level of service, and optimizing the overall operating cost of the service organization |
5-10H | |
| Module 302 | and utilizing Big Data, Defining Big Data, characteristics, and diversity, 6 steps of Big Data process, application fields | 5-10H | |
| Module 303 |
Improving Revenue through Data-Based Decision Making Understanding multiple distribution network data such as agencies, establishing evaluation standards considering qualitative factors, advancing evaluation through combining public data |
5-10H | |